Customer Relationship Management

• Build and maintain strong relationship with customers by identifying and assessing customers’ current and future needs

• Timely fulfilment of customers’ orders or communication of schedule revision

• Liaise with internal departments to ensure orders will be fulfilled on time

• Respond to all customers’ inquiries promptly

• Prepare and provide reports and proposals to customers as required

• Support customers’ audits and visits when necessary

New Product Release

• Responsible for ECN (Engineering Change) and new BOM (Bill of Material) management, which includes item master creations

• Ensure that all ECNs and BOMs are cross checked before releasing it and any ad hoc amendment to the BOM through internal ECN or waiver

• Manage FAA (First Article Approval) submission and approval

• Define Production Routing Guide for manufacturing

• Ensure packing handling units (carton & palletization) are defined accordingly

• Maintain customer part numbers in ERP system

• Manage EOL (End of Life) of products

• Handles new customer requirement that involves ERP system update and UAT

• Work together with manufacturing engineer & production to define the relevant process or packing instruction

• Maintain the relevant documents pertaining to BOM management, which includes work instruction, sticker placement

• Interface customer with respect to NPR, ECN, and FCS launch management

• Prepare samples for customer review/approval

• Prepare and participate in customer audit on new SKUs or artwork

• Create BOM structure for all new product release from sketch and maintain item, BOM, ECN and void in customer's SAP as per customer requirements

Report and Masterlist Tracking

• Ensure FAA Tracking List and BOM masterlist are well maintained

• Prepare launch tracking report

• Prepare QBR data on relevant sections

• Prepare weekly/ monthly reports as requested by customers and management

Order Processing

• Acknowledge and process sales orders, coordinate with various departments and related parties to fulfil order

• Prepares samples, price estimates and quotations within customer’s expectations and timeframe

• Creates work orders for production and replacement work orders if necessary

• Ensure prompt billing of invoices and assist in overdue payment collection

• Manage customer’s product content effectively

Material Planning

• Plan and make purchase requisition for necessary materials to ensure materials availability in meeting production needs while minimizing inventory holding/costs

• Manages inventory level for raw materials, work-in-progress and finished goods

• Analyse order trends and prepare forecast schedule to material planner

Productivity and Innovation

• Identify potential improvement initiatives

• Implement feasible improvement initiatives to enhance effectiveness, efficiency and/or economy